Refund Policy

1. General

This Policy sets out the terms and procedure for refunds and transaction cancellations for the services of SUBNOVA (getsubnova.com), provided by sole proprietor Dmytro Valeriiovych Zhuk (tax number 3085004270).

The Service is a digital subscription service billed monthly. You may cancel your subscription at any time — access remains active until the end of the paid period and no further charges are made.

2. Pro-rated refunds

You are entitled to a refund for the unused part of the paid subscription period. The refund amount is calculated pro rata based on the number of full days remaining in the paid period as of the day the refund request is received.

Example: if you paid $20 for a monthly subscription and request a refund 15 days after payment (15 of 30 days remaining), the refund amount is $10.

3. Refund procedure

To request a refund, e-mail dimonfan2006@gmail.com from the address your account is registered to, stating the payment date and amount. Requests are reviewed within 3 business days.

Refunds are issued to the same bank card or payment method used for the original payment, via the WayForPay payment service. Funds are credited within 3–10 banking days depending on the issuing bank.

4. Transaction cancellation

If a payment was made in error (double charge, wrong amount), notify us within 24 hours — the transaction will be cancelled and refunded in full.

5. Refund contacts

E-mail: dimonfan2006@gmail.com. Phone: +38 063 388 64 98.